Refund policy
Returns
We want you to be 100% satisfied with your purchase of any of our products. If you are not happy with your purchase we will be happy to accept a return in most cases.
You can return unworn merchandise purchased for regular-price or on sale for up to 30 days from the date received. All items must be returned in the original box/packaging and placed inside a shipping box. Any damage to the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. If you do not have the original shipping box or inner protective packaging, you can use any shipping box or inner packaging found at your local shipping carrier or package materials store.
Returned merchandise must be accompanied by an original sales receipt or order confirmation. Please note that it may take 3-10 business days for a refund to process through to your account.
For all FINAL CLEARANCE merchandise, all sales are final
Shipping charges are not refunded for return items.
Credit Card purchases will be credited to the original purchase credit card account.
PayPal purchases will be credited to the original purchasing account.
For all "buy one, get one" promotions, customers returning purchased items will forfeit any discounts applied to the transaction.
For unworn merchandise returned without the receipt, we will offer a store credit at the lowest selling price within the last 30 days.
Items purchased with any certificate or offer code may result in an adjusted refund amount. Certificates and offers will not be reissued or re-credited for returns.
If you received an item in error, please contact our Customer Service Department at Customerservice@KLLY.com for further instructions on how to return this item.
Normal or abnormal wear and tear are not considered a manufacturer's defect. If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your item(s) at Customerservice@KLLY.com
You can start your return online by clicking the link below and entering the email that was used to place the order.
You will then receive a code to this email to enter on screen and begin the return process. Please include your invoice or order confirmation inside of the package and notate the reason for the return.
Address the package to:
KLLY, LLC
Returns Department2200 Paseo Verde Parkway Ste 290
Henderson, NV 89052
We are not responsible for returns lost/damaged in transit. Insure the package for the full value of the merchandise if you choose to ship it back at your expense. Keep your shipping receipt until your account is credited or you receive a refund check if you paid by check or money order.
Please include your invoice or order confirmation inside of the package and notate the reason for the return.
If you need to return one or more of your order, please use the full order number: KLLY-XXXX
If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items.
Questions? Contact us and we'll be more than happy to help. customerservice@KLLY.com